Reply To: This is my report and I need help since my PC is infected 2016-09-07T19:49:35+00:00

Home Forums Virus, Trojan, Spyware, and Malware Removal Logs This is my report and I need help since my PC is infected Reply To: This is my report and I need help since my PC is infected

Anonymous
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Hi Kris,

Welcome on SOSVirus ,

  • Please Download Malwarebytes Anti-Malware (MBAM), save it to your Desktop.
  • Install Malwarebytes Anti-Malware, follow the prompt. At the end place a checkmark in Launch Malwarebytes Anti-Malware, then choose Finish.
  • When MBAM opens it will says Your database is out of date. Choose Fix Now.
  • Click on the Settings tab at the top of the window, click on Detection and Protection at the top of the windows, checkmarck Scan for rootkits.
  • Click on the Scan tab at the top of the window, choose Threat Scan, then Scan Now.
  • If you receive a message that updates are available, choose Update Now button (the scan will start after updates are completed).

    Please be patient as the scan will take some time.

  • If MBAM detected threats, choose Quarantine for all items, then click Apply Actions.

    If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
    Click OK to either and let MBAM proceed with the disinfection process.
    If asked to restart the computer, please do so immediately.

  • After the reboot, launch MBAM, click on the History tab, choose Application Logs.
  • Click the most recent Scan Log. In the window that opens, click the Export button, choose Text file (*.txt) and save the log to your Desktop.
  • To finish, upload the log on SOSUpload and give me the link on your next message.

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